- why does it keep requiring us to login on the same devices?
- correct login info gets “verification Failed” and error code 646A4BA8
- Is this some sort of glitch?
- We have 2 person household
I was having this problem with Roku. I chatted with Apple and they couldn't do anything. I called Roku and they had me do these things:
remove the apple tv+ app
shut of and unplug the tv
wait 30 seconds
plug the TV back in
reload the apple tv+ app.
It was then that I finally got the QR code so that I could login properly. They did do a reset on their side too, but I can finally watch Ted Lasso on my TV!
Some other users have also recently mentioned similar error messages on this forum.
I haven’t seen a broad general resolution here though.
- Please verify that the device system software is up-to-date.
- Verify that the Apple TV app is up-to-date, if not done automatically.
- Verify that your router or firewall doesn’t block Apple authentication servers, in case you made custom changes.
- Verify that your devices and router use a good DNS, like the one from your ISP, which gets updated with all the server names that Apple might use. Again, only applies if you made custom changes.
- Verify that your device has the correct date, time, and time zone, as Apple may be more strict about that than other content providers (for TLS secure connection reasons).
Else I would suggest to contact an expert from the Apple Support staff for further assistance.
I had this problem with my Roku tv as well. Spoke with Apple TV support and was told this:
go to settings >advanced network settings> reset connection settings.
the TV should automatically restart. If not, restart it.
log into your Wi-Fi and head back into the app to log in.
Got error code 65079E77 and MLS channels didn't play any video. Depending upon Roku versions, the menu was slightly different on my TV:
On the Roku TV screen, select Settings > System > Advanced system settings > Network connection reset > Reset connection
Open Apple TV app and then QR code display a six-char code
Login with QR code or remote.
Apple TV MLS channels play well again.
I got error code 6472346C, which is different from the last time. I've been trying to login to our new Roku TV for a few days and it just won't verify. And I blame Apple I commented on another thread with over 1,000 people having the problem and nothing from Apple. I really think they just done care. I may just cancel. What's the point if I always have to go to my laptop to watch.
They want us to buy their device, well too bad. They have never played well with others. I'm not buying an Apple TV.
Problem solved...
This process works for Roku TV's
remove the apple tv+ app
shut off and unplug the tv
wait 30 seconds
plug the TV back in
reinstall the apple tv+ app
scan qr code
I finally got it to work. Go into advance settings in Roku. Then select reset internet connection. Then re connect and go back and try to log in. It took me weeks to figure it out.